Welcome! This Privacy Policy will provide you with information about how Timewise Coffee (“TWC,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or purchase from us.

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This Privacy Policy applies to our website, www.timewisecoffee.com ("Site"), and to information we collect about you offline (collectively, our “Service”). By visiting or otherwise using the Service, you agree to this Privacy Policy. If you do not agree and consent, please discontinue the use of the Service.

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Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@timewisecoffee.com or by mail using the details provided below: 2707 Vermillion Court, Saint Cloud FL 34771, United States

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Collecting Personal Information

“Personal Information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal Information does not include information that is publicly available, de-identified, or aggregated. The Personal Information TWC, its Service Providers and/or third-party services may collect may include:

 

Device information

• Contact information and identifiers (like your name, alias, postal address, phone number, customer number, social media identifiers, online identifiers used for our website and apps, internet protocol address, email address, account name, etc.)

• Payment information

• Demographic information (like your education, employment, age, etc.)

• Information about products or services you purchase or consider, and other purchasing or consuming histories or tendencies. Also includes information from surveys, promotions, and product reviews.

• Device usage information (such as your browser type and language, operating system, internet or mobile network provider, website access time, duration of visit, referring website address, browsing, and search history on our website and apps, webpages viewed immediately before and after our website, information related to your interactions with our website, apps, social media pages, emails, online chat and text messages communications, and advertisements)

• Your geolocation (based upon the information you provide or inferred from your IP address)

• The contents of your communications with us via phone, email, text message, chat, or other means (such as survey responses, product reviews, and comments on our blog and social media pages)

• Inferences about you from any other category of information we collect

 

Minors

The Site is intended for a general audience and not intended for individuals under the age of 16. We do not intentionally collect Personal Information from a child under the age of 16. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our orders with you, as described above. For example, we use Wix to power our online store. You can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. 

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Our agents, vendors, consultants, and other service providers (collectively, “Service Providers”) in order for them to provide their services to us. For example, we may share your Personal Information to process or deliver your orders, provide customer service, operate and improve our business, website, and apps, improve our products and customer service, help run our promotions and loyalty programs, perform marketing and advertising functions, process payments, perform auditing and quality control, to communicate with you, and to otherwise operate our business.

 

With third parties for co-marketing purposes, to improve our products and services, or to provide you with other products and services that may interest you.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

 

Using Personal Information

We use your Personal Information to provide our services to you, which include offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

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We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

 

You can opt out of targeted advertising by using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.

 

Analytics

TWC may use Google Analytics, Adobe Analytics or other Service Providers for analytics services. These analytics services may use cookies and other tracking technologies to help us analyze the use of the Service.

 

Information generated by these analytics services (e.g., your IP address and other Usage Information) may be transmitted to and stored by these Service Providers and may be used for purposes such as evaluating your use of the Service, compiling statistics on the Service’s activity, and providing other information relating to Service activity and internet usage.

 

User-generated Content

The Service may permit you to post or submit user-generated content (“UGC”) including written content, user profiles, audio or visual recordings, computer graphics, pictures, data, or other content.

 

If you choose to submit UGC to any public area of the Service, your UGC will be considered “public” and not Personal Information. UGC is not subject to this Privacy Policy, and may be used and shared to the fullest extent not prohibited by applicable law.

 

TWC encourages you to exercise caution when making decisions about what you disclose in such public areas.

 

Additionally, the Service may offer you the option to send a communication to a friend or other contact—for example, by including a gift message when you purchase products for someone else. TWC relies on you to only send communications to people who have given you permission to do so.

 

Email Communications

You may unsubscribe from our marketing email communications by clicking the “unsubscribe” link found in every commercial email we send, or by sending a request to unsubscribe to info@timewiscoffee.com.

 

If you opt out of our marketing email communications, we may still send you email messages related to your account or purchases with us. Unsubscribing from our marketing communications will not affect the level or quality of service we provide to you.

 

Text Messages

You have the choice to opt-in to receiving text messages and alerts on the mobile phone number(s) you share with us, and may opt-out at any time. To learn more about the terms governing our text message communications, including how to opt-out, please click here

 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

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