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  • HOW SHOULD I STORE MY COFFEE?
    To preserve your beans' fresh roasted flavor as long as possible, store them in an opaque, air-tight container at room temperature. Coffee beans can be beautiful, but avoid clear canisters which will allow light to compromise the taste of your coffee. Keep your beans in a dark and cool location.
  • SHOULD I KEEP MY COFFEE IN THE REFRIGERATOR?
    The fridge is not the place to store coffee in any form, ground, or whole bean even if in an airtight container. It isn’t cold enough to keep your coffee fresh, and because coffee works as a deodorizer, it will absorb all the aromas in your fridge. This will definitely have a negative impact on the final taste of your cup of coffee.
  • HOW LONG WILL MY COFFEE LAST?
    Coffee is not like wine and it does not age well. You should plan on using up all of your coffee beans within 2 weeks to a month from when you received them. If you're brewing pre-ground coffee, we recommend two weeks as the maximum time to use the coffee.
  • DOES COFFEE GO BAD?
    Unless there is mold, mildew, or rancid…coffee doesn’t necessarily go bad. However, fresh coffee is always best. What you will notice with coffee that has been stored for a while is the changes in its flavor. Coffee will begin to lose flavor and continue to oxidize as time passes, but it won't necessarily rot if stored properly. If your coffee has been stored for months, maybe you'll want to consider getting new beans. Ultimately, your tongue will be the judge in the matter. If it tastes good, then great.
  • SHOULD I ORDER GROUND OR WHOLE-BEAN COFFEE?
    This is a choice of preference based on freshness, control and convenience, which is why we offer both. Ease and convenience. Most people buy and use ground coffee because it's the easiest to use and the form that is found on the shelves of every local supermarket. It's ready to brew, and won't require any extra time, skills or equipment on your part. And that pretty much sums up all the positive aspects of pre-ground coffee. Freshness and control. Whole beans are usually grounded just a few moments before brewing so the taste of the coffee is more complex and fresh compared to ground coffee. Ground coffee starts to lose its aromatic and flavor intensity after 30 minutes. Control over the grind from extra coarse to fine is important to how you will brew your coffee.
  • HOW SHOULD I GROUND MY COFFEE?
    Some grinds are best suited for certain coffee makers. Use the below list to help determine how you should grind your beans:
  • WHERE DO YOU ROAST?
    We proudly roast in the USA!
  • HOW OFTEN DO YOU ROAST?
    Our roaster roasts 5 days a week and ships within 24-48 hours once a batch order is placed to ensure our coffee is delivered to you as fresh as possible.
  • IS YOUR COFFEE FAIR-TRADE?
    The short answer is yes and no. Essentially, we meet Fair Trade requirements but we don’t have the actual certifications.
Our goal is to pay fair market value for our coffee beans, meaning we go above and beyond what Fair Trade pricing is and achieve living-income pricing.
  • WHERE DO YOU SHIP TO?
    We can ship to virtually any address in the continental United States. However, there are restrictions on some products, and certain items cannot be shipped to international destinations.
  • HOW CAN I TRACK MY ORDER?
    We will send the tracking information to the email address associated with your order once the item has shipped.
  • WHERE IS MY PACKAGE?
    When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.
  • HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?
    Since the turnaround time on packages is so fast, changing or canceling an order after it’s been placed can be tricky. We recommend emailing info@timewisecoffee.com IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER #_____ in the subject line. Our customer service team is available for immediate order changes Monday through Friday from 10 AM to 4 PM ET. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.

HAVE MORE QUESTIONS?

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